Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Atlassian Corporate Engineering (ACE) is a global team dedicated to unleashing the potential of every Atlassian team by delivering high-value products and services to customers and stakeholders by generating actionable insights, accelerating solutions, and building trusted business partnerships. The team is responsible for supporting company-wide initiatives and driving business growth through AI innovation and collaboration as the best customer of Atlassian.

As an In-Office Onboarding Program Manager, you’ll lead the global, in-person onboarding experience for new Atlassians from a technical and operational perspective. You’ll design and run scalable processes that ensure every new hire has a smooth, reliable first-day experience in our offices worldwide.

You’ll own laptop distribution and related hardware logistics, coordinate with cross-functional partners (Tech Support, Workplace Experience, Talent, IT, Security, and vendors), and develop reporting and metrics to measure and improve program health. While you may occasionally help with on-the-ground execution, your primary focus is on program management, standardizing processes, and scaling operations across regions and time zones.

This role sits within the ACE team under the Global Support organization and will also have opportunities to lead adjacent projects such as onboarding for acquisitions, supporting conventions and large-scale events, and helping scale our logistics operations.

This is a hybrid role - with expectations of being on site roughly every 2 weeks in accordance with the onboarding schedule

• Serve as program manager for the global in-office onboarding program, reporting into Global Support (ACE), and partnering closely with regional stakeholders.

• Own end-to-end laptop and hardware distribution for new hires, including forecasting demand, coordinating shipments, defining check-in/check-out processes, and ensuring accurate asset tracking.

• Develop, document, and continuously improve global onboarding processes, including standard operating procedures, runbooks, and playbooks hosted in Confluence.

• Define, monitor, and report on program health metrics (e.g., on-time laptop delivery, incident rates, NHO satisfaction, regional coverage), and build dashboards that make performance and gaps easy to understand.

• Coordinate cross-functional partners and vendors (e.g., Tech Support, Workplace, IT, Security, Talent, external logistics/warehouse vendors) to ensure smooth day-of execution for in-office onboarding events.

• Ensure consistent experiences across time zones and regions by aligning stakeholders on standards, timelines, and SLAs, and by facilitating regular syncs and retrospectives.

• Identify and mitigate operational and technical risks related to onboarding (e.g., inventory shortfalls, connectivity issues, capacity constraints), and drive clear incident and escalation paths.

• Leverage collaboration tools (e.g., Zoom, Confluence, Jira, Slack) to coordinate work, maintain documentation, and keep stakeholders aligned and informed.

• Support additional Tech Support–aligned projects, such as:

  • Onboarding newly acquired companies into Atlassian’s in-office onboarding pipeline

  • Technical and logistics support for internal conventions and large-scale gatherings

  • Initiatives focused on scaling logistics, warehousing, and shipping to support future growth

• Collect and act on feedback from new hires, facilitators, Tech Support, Workplace, and other partners to refine the program and inform roadmap and budget decisions.

• Contribute to communication flows and change management, ensuring teams are aware of upcoming changes, pilots, and process updates, and that learnings are shared widely.

Your background

• 3–5+ years of experience in program or project management in areas such as IT operations, technical support, onboarding, logistics, workplace/office operations, or similar.

• Demonstrated experience managing global, cross-functional programs, with a track record of driving alignment, clarity, and execution across multiple teams and time zones.

• Hands-on experience with hardware or asset-related workflows (e.g., laptop deployment, IT asset management, hardware logistics, inventory management).

• Basic technical skills and comfort with troubleshooting (e.g., understanding device setup flows, basic network/connectivity concepts, and common end-user issues) sufficient to collaborate effectively with technical teams.

• Proficiency with collaboration and productivity tools, such as Zoom (or similar video platforms), Confluence (or similar knowledge tools), Google Workspace or Microsoft 365, and Slack or equivalent.

• Proven ability to design, implement, and improve operational processes, including documentation, training, and change management.

• Experience building and using metrics and reporting to measure program health, surface issues, and prioritize improvements.

• Strong stakeholder management and communication skills, with the ability to work effectively with distributed teams and senior partners.

• Comfortable working across multiple time zones, with flexibility to occasionally adjust working hours to support global efforts.

And it’s admired, but not required, if:

• You have prior experience in technical support, service operations, or IT service management (e.g., working with Jira Service Management or similar tools).

• You’ve worked on onboarding or integration for acquisitions, or large-scale people transitions (e.g., office openings, migrations, org-wide rollouts).

• You have experience supporting conventions, summits, or large in-person events, particularly from a technical/logistics perspective.

• You’re familiar with Atlassian tools (Jira, Jira Service Management, Confluence Cloud, Trello) and how they can be used to manage workflows and documentation.

• You’ve worked with or managed third-party logistics, warehousing, or hardware vendors.

• You have basic data skills (e.g., comfort with spreadsheets, simple queries, or BI tools) to create and maintain dashboards and reports.

• You’re energized by building repeatable systems, scaling logistics, and continually refining how we welcome new Atlassians into our offices.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.