Overview of the Role

As part of our Revenue Operations team, you’ll join colleagues passionate about delivering customer value through operational excellence and innovation. We empower our team members to innovate, take ownership, and make a real impact on our business and our customers’ success.

As the Senior Professional Services Systems Analyst, you’ll be the architect of our operational ecosystem—connecting systems, processes, and people across the entire Professional Services (PS) organization. You will drive global impact by designing scalable solutions that enhance efficiency and effectiveness, enabling our teams to deliver exceptional value and adapt to evolving customer needs. This role goes beyond traditional BSA responsibilities: you’ll lead transformative automation, champion innovation, and orchestrate strategic initiatives that support rapid growth.

Team Mission

Our team mission is to unify and influence strategic efforts across product teams, sales, and success to reduce costs, enhance productivity, enable thoughtful decision-making, augment scalability, and improve both internal and external customer experiences. We leverage The Atlassian Way of Working to develop systems and processes that address scaling challenges, system limitations, and provide subject matter expertise to decision-makers. As a Senior PS Systems Analyst, you will drive these efforts by ensuring program and process consistency, transparency, and continuous improvement across all supported domains.

Key Responsibilities

Process Excellence & Innovation

• Architect and continuously improve innovative workflows that drive efficiency and scale across the PS organization.

• Own requirements documentation including BRDs, process flows, DACIs, wireframes, or other assets used to capture business needs.

• Recommend and implement best practices related to PS operations.

Systems, Technology & Automation

• Shape and optimize our technology ecosystem to power seamless service delivery.

• Lead strategic enhancement projects and partner with IT to create integrated systems that amplify team effectiveness.

• Pioneer intelligent automation solutions that eliminate manual work and implement cutting-edge technologies for competitive advantage.

• Partner with AI Product Managers/Technical Product Managers to implement AI based solutions and optimization.

Project, Change & Technical Management

• Oversee and coordinate the implementation of new systems, tools, and processes across PS.

• Lead or support cross-functional projects, ensuring timely delivery, stakeholder alignment, and achievement of objectives.

• Guide transformational initiatives, empower teams through engaging training, and create roadmaps for successful adoption of new ways of working.

• Participate in testing and quality assurance to ensure solutions meet requirements.

Strategic Partnerships & Cross-Functional Collaboration

• Collaborate with PS leadership to turn vision into operational excellence.

• Build powerful alliances across Sales, Finance, Delivery, and other teams to ensure alignment on forecasting, project pipelines, and client needs.

• Serve as a trusted operational advisor, connecting PS with the broader organization.

Quality, Compliance & Data Governance

• Establish and enforce quality standards for all PS deliverables, ensuring compliance with industry regulations and company policies.

• Ensure data hygiene and governance across systems (e.g., SFDC, PSA) for accurate data sharing and reporting.

• Maintain centralized documentation and facilitate knowledge sharing across teams.

Required Skills & Experience

• 6+ years of progressive experience in operations, process management, or similar roles, ideally within SaaS or professional services environments.

• Demonstrated success in implementing process improvements and automation solutions.

• Strong analytical skills with the ability to translate data into actionable insights.

• Exceptional project management capabilities with a track record of successful implementations.

• Experience with PSA tools (e.g., Rocketlane, FinancialForce), CRM systems, and Atlassian tools (Jira, Confluence).

• Strong understanding of change management principles and methodologies.

• Outstanding communication and stakeholder management abilities.

• Bachelor’s degree in business, operations management, or related field.

Preferred Qualifications

• Experience in technical project management or consulting roles.

• Familiarity with Atlassian’s product ecosystem and best practices.

• Background in Professional Services, Revenue Operations, or PSA administration.

• Experience supporting large enterprise customers or professional services teams.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $153,000 - $199,750

Zone B: $137,700 - $179,775

Zone C: $127,800 - $166,850

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.