At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers' success.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Senior Product Manager - Sales Support Automation and AI role is an individual contributor experienced in implementing automation and AI tools to improve efficiency in large SAAS companies. In this role you will work closely with our sales support and high velocity sales teams to identify and implement AI solutions and automation into existing workflows to drive efficiency.

• Evaluate and build solution options for automation and AI use cases for our Sales and Support teams.

• Understand the broader roadmap and technology strategy, and drive projects that yield measurable impact.

• Use data (quantitative and qualitative) to prioritize and sequence workstreams and contribute to quarterly roadmap planning. Identify both quick wins and big bets in AI/automation, ensuring alignment with business goals and overall strategy.

• Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our sales and support teams

• Own requirements gathering, write clear product specs, and define use cases and metrics. Partner will downstream delivery teams including business analysts to implement solutions.

• Lead daily execution: run scrums, unblock teams, and ensure project milestones are met.

• Monitor project performance, track key metrics, and iterate on features to improve usability, functionality, and overall user satisfaction

• Act as a subject matter expert on automation technologies and AI applications, related to sales process, tools, and applications, and support the evaluation of new vendors/tools

• Be the voice of Sales, working with IT to provide feedback from the field

• Build and maintain strong relationships with collaborators and executive management to ensure alignment and drive successful outcomes.

• Work with stakeholders and vendors to help identify new use cases and areas to expand how we use existing tools like Salesforce, Intercom, etc.

What Are We Looking For?

• You're a strategic problem solver who can use both quantitative and qualitative data to inform your roadmap, and you have an interest in identifying both quick wins and big bets related to AI/automation.

• You grow with cross-functional collaboration, partner effectively with stakeholders, teams, and influence the overall scaling of user adoption

• You are adept at deconstructing complex problems by applying your analytical and data-driven approach to finding solutions and partnering effectively with Sales, IT, Engineering, product marketing, and ops leadership in defining and scaling programs.

• You have deep experience in internal-facing/product roles, emotional intelligence for customers, and the ability to tackle difficult, ambiguous projects, run them, and implement them.

About you:

• 5+ years of professional experience, preferably leading sales or customer support related tools and systems for internal sales strategy/ops/support organizations

• Deep understanding and experience with AI and automation technologies like UiPath, Workato, Camunda, and LLMs, Agentic experiences, prompt engineering, and AI models

• Experience with and passion for the emerging Gen AI tech space

• Experience working with customer-facing communication tools such as chatbots is a plus

• Ability to quickly understand systems and technical concepts, and an ability to jump into high-level processes, tools, and AI-related conversations 

• Ability to work independently with little or no supervision while maintaining a high level of efficiency, within a distributed, remote, and global organization.

• Self-motivated and enthusiastic with demonstrated creative and critical thinking capabilities.

• General knowledge or previous working experience/exposure to sales, sales operations, or customer support.

• Strong influencing and communication skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed, and be responsible for communicating roadmap updates to a wide stakeholder audience.

• Analytical thinking, backed up by a metrics-guided approach. You use data to frame, inform, and guide the prioritization and decision-making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done.

• A process-improvement focused mindset - you’re not happy settling for the status quo, and you’re always striving for more.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $153,000 - $199,750

Zone B: $137,700 - $179,775

Zone C: $127,800 - $166,850

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.