Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

To help our teams work together effectively, this role is fully remote, but requires you to be located in Germany or the UK.

Atlassian is looking for a Principal Solutions Architect.

Your future team

The Solution Architect (SA) team is a globally distributed team of experts who are passionate about driving customer value and solutions success. SA team members engage with enterprise organizations with some of the most complex business challenges and help them use Atlassian’s Cloud platform to power their underlying teams and businesses.

They partner with Sales, Solutions Engineering, Support, and Customer Success teams across Atlassian to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals on Atlassian’s Cloud platform during the pre-sales cycle.

In this role, you will:

• Design technical solutions and prescriptive solution-specific guidance for direct customer engagements

• Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs

• Understand technical requirements, guide implementation of solutions, and ensure successful product adoption

• Identifying customer business challenges; provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions to achieve better long-term results.

• Create solution content to support customer goals and outcomes

• Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey

• Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)

• Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success.

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background

• Extensive experience within SaaS companies

• Experience of Enterprise customer-facing roles

• Demonstrated expertise in SaaS and Atlassian Cloud

• Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.

• Background in SaaS based-architectures, integration methods, and security considerations

• Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models

• Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.

• Technical product demonstration, documentation, and presentation experience

• Comfort speaking to and influencing a customer's technical teams

• Experience helping an organization adopt an Atlassian product or similar product

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.