Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

P40 Senior Quote to Cash Business Systems Analyst

About the Role:

Atlassian is seeking a Quote to Cash (QTC) Business Systems Analyst (P40) to join our "Strategic Operations Specialist" team within Revenue Operations. This role is pivotal in supporting and executing QTC processes, partnering with RevOps, Finance, Sales Tech, Sales Leadership, and other key stakeholders to contribute to projects and operational tasks that enhance productivity, efficiency, and scalability across our sales operations.

Team Mission:

Our team mission is to unify and influence strategic efforts across product teams, sales, and success to reduce costs, enhance productivity, enable thoughtful decision-making, augment scalability, and improve both internal and external customer experiences. We leverage The Atlassian Way of Working to develop systems and processes that address scaling challenges, system limitations, and provide subject matter expertise to decision-makers. You will focus on applying established processes, supporting program management activities, and ensuring accurate execution of assigned tasks.

Team Vision:

We aim to be thought leaders and trusted advisors, influencing decision-making to launch products our customers love, reduce manual work, and simplify life for sales and support teams while scaling enterprise sales. You will contribute to this vision by reliably executing process steps, supporting documentation, and participating in team initiatives.

Key Responsibilities:

• Support the NPI (New Product Introduction / Product Launch) process by executing assigned tasks, following established procedures, and assisting with process documentation.

• Collaborate with cross-functional teams including Sales, Deal Desk, Finance, Enablement, Product, Program Management, Commerce, and Sales Technology to drive QTC projects.

• Partner with internal technology teams to assist in delivering capabilities that scale and optimize our QTC processes, including performing data loads and routine system updates.

• Participate in QTC projects and provide support to Sales Ops Analysts, focusing on process development, data validation, and triaging operational issues.

• Develop and maintain requirements documentation, SOPs, process flows, DACIs, wireframes, and other assets as directed, ensuring accuracy and completeness.

• Serve as a subject matter resource for sales systems/tools, executing system administration tasks under guidance and escalating issues as needed.

• Participate in user acceptance, smoke testing, and implementation activities, focusing on planning, executing test cases, reporting issues, and supporting parallel UAT efforts.

• Assist the Enablement team in creating and updating training materials on quoting, contracting, orders, and billing for Sales teams.

• Work with forecasting and compensation teams to identify and implement optimizations in Sales processes.

• Own and complete administrative functions including data loads, validations, and reporting.

• Triage incoming requests, managing BAU (business as usual) tickets, and escalating issues to the appropriate team members.

• Support process improvement initiatives by identifying issues, suggesting incremental improvements, and documenting changes.

Skills and Requirements:

• 4+ years of experience in Sales Operations or Sales Technology with a focus on QTC processes (e.g., SFDC, quoting, contracting).

• Experience supporting New Product Introduction projects (New Product Launch)

• Experience administering or supporting a CPQ/billing system, including performing data loads and routine maintenance.

• Experience leading / participating in UAT (User Acceptance Testing), including executing test scripts and reporting results.

• Proven track record in a high-growth, enterprise software company.

• Familiarity with Direct and Channel sales ecosystems and the full sales cycle, from lead to cash.

• Proficient in Excel for analyzing large sets of Sales data, identifying trends, and finding discrepancies (lookups, pivots, advanced/nested formulas).

• Understanding of different software subscription models and cloud software sales models.

• Experience with Salesforce.com platform; Salesforce certification preferred.

• Strong business and technical acumen, with the ability to translate business needs into technical requirements.

• Analytical skills to identify key decisions and assess their long and short-term impacts.

• Strong stakeholder management skills, with the ability to communicate effectively, manage competing priorities, and escalate issues appropriately.

• Familiarity with AI technology required; (AI tool projects, prompt engineering, rapidly prototype ideas), experience implementing artificial intelligence tools is a plus.

• Demonstrated ability to manage own work assignments, contribute to team outcomes, and support process and program management activities.

Join us in our mission to enhance sales operations and become a trusted advisor in launching products that delight our customers and streamline our sales processes. You will play a key role in process execution, program support, and operational excellence within our Revenue Operations team.

Compensation

At Atlassian, we strive to design equitable, explainable,
and competitive compensation programs. To support this goal, the baseline of our range is higher than
that of the typical market range, but in turn we expect to hire most candidates near this baseline.
Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges
for new hires in each zone are:

Zone A: $153,000 - $199,750

Zone B: $137,700 - $179,775

Zone C: $127,800 - $166,850

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more
information on which locations are included in each of our geographic pay zones. However, please confirm
the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.