Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About the Team:

Cloud Migrations

• The main responsibility is to help customers successfully migrate to Cloud

• This role is based out of India (remote) location - will be looking after the Mid-market segment, Enterprise customers (< 1000 user/ >1000 user respectively) from EMEA region, supporting higher volume

• Work hours are between 12pm/1pm - 9pm/10pm dependant on IST changes (EMEA shift)

• Migrating all Atlassian products to cloud

• The following articles/blogs hep understand Atlassian’s investment in the cloud space
  Delivering the best cloud experience for all teams - Work Life by Atlassian

Skills and Attributes: (Must have)

• Customer success background - focusing on customer centricity

• Project Management

• Good written and verbal , communication and presentations skills

• Stakeholder management, mainly technical audiences

• Customer issues/escalation handling

• Technical aspect: Migration experience - cloud to cloud or server to cloud

• Between 9 to 13/14 years of experience

• Good technical acumen

Good to have Skills :

• SMB/Enterprise customer handling background

• Atlassian Product Knowledge

• Experience in directly supporting the customers via call and/or email.

On the first day, we'll expect you to have:

• 8 to 12 years experience in a strategic customer-facing role within either customer support, customer success, a migrations-specific department, or other meaningful function.

• Project management experience and a natural propensity for public speaking and experience leading C-level conversations.

• Ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning;

• Build presentations, write content, and present to large audiences.

• Experience navigating a SaaS working environment with DevOps or IT teams and completing large projects. Familiarity with translating customers technical requirements to meaningful asks from the product and engineering teams

• Broad experience working with Enterprise level customers, comfort in navigating a large organisation and confirmed past involvement in building relationships internally.

• Empathy for customer anxiety and experience helping customers deal with change management within their organisation;

• Strategic account management skills.

• And increase process and tools to reduce inefficiencies and scale the programme.

• Experience advancing potential customer challenges before they become full-blown issues and ability to partner with other teams to resolve and communicate needed information back to the customer.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.