Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The JSM Strategic Solutions Executive plays a pivotal role in aligning innovative cloud strategies with technology solutions for our largest customer accounts. This role involves leading vision and alignment initiatives, working closely with customer account teams, collaborating with internal team members and solution partners, and interfacing with C-level client contacts to drive consensus on multi-product Atlassian systems of work.

What you'll do

• Collaborate with customer account teams to develop and implement IT and operations strategies.

• Conduct executive-level solution demonstrations, articulating business value and ROI.

• Serve as a trusted advisor, driving innovative solutions for technical wins.

• Develop and leverage relationships with Account Executives and other Atlassian teams to achieve customer goals.

• Facilitate working sessions with customer stakeholders to articulate problems and goals.

• Lead joint collaborative sessions using Atlassian plays to achieve outcomes.

• Demonstrate connected experiences through software demos and rapid prototyping.

• Construct future state customer journey strategies and deliver executive-level briefings.

Your background

• 10+ years of experience in a strategic solutions or similar role, preferably within the ITSM, ITOM, ITBM, or ESM spaces.

• Strong problem-solving skills with the ability to interpret complex problem statements and develop value-centric solutions.

• Experience interacting with C-level executives and technical audiences and leading at second or third line or higher in the org.

• Capable of driving vision and alignment with C-level through engagements drawing from experience in similar roles.

• Passion for adopting new ways of working and championing improved support practices guided by modern frameworks like ITIL 4, IT4IT, DevOps, and Agile.

• Experience with Atlassian tools and solutions or similar capabilities with competitors like ServiceNow, BMC, Cherwell, CA, etc

• Experience working with large complex organizations, preferably in second or third line management positions.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $229,500 - $306,000

Zone B: $206,600 - $275,400

Zone C: $190,500 - $254,000

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.